SERVICE LEVEL AGREEMENT SERVICE LEVEL AGREEMENT This Service Level Agreement (SLA) outlines the key terms and conditions for the provision of individual physical education-based programmes by Motion Potential, tailored to the unique needs of neurodiverse children. This SLA serves as an overarching agreement, applicable to all programmes and services provided under its terms. Each individual programme is subject to the specific details and conditions agreed upon during the referral process, but the overall terms of this SLA will govern all such programmes unless otherwise specified. 1. CLIENT INFORMATION Client Name Name of provider / school / parent or entity on whose behalf we are instructed and, usually, who will be paying for our services. Contact Name First Name Last Name Contact Email Contact Phone Number (###) ### #### Billing Address Invoice Recipient Name First Name Last Name Invoice Recipient Email Invoice Recipient Phone (###) ### #### 2. SERVICE DESCRIPTION Motion Potential agrees to deliver 1-2-1 physical education-based programmes tailored to the unique needs of children. These programmes are designed to support the physical development and well-being of each individual child. 3. PROGRAMME DETAILS Operational Period: Term times only, aligned with Swindon Borough Council’s schedule (unless specified otherwise). Operational Hours: Monday - Friday, 09:00 - 16:00. Services outside of these hours are at the discretion of Motion Potential. Minimum Weekly Commitment: 1 hour per week per child/programme. Minimum Commitment Duration: No minimum commitment, but subject to 30-days notice period. Timetable: Agreed in advance as part of the referral process. Locations: Agreed in advance as part of the referral process. Activities: Agreed in advance as part of the referral process. 4. CLIENT RESPONSIBILITIES Referral Forms: Complete an individual referral form for each child /programme. Additional Information : Supply any additional information about the child that we may request and deem relevant to the placement. Communication: Respond promptly to any communication from Motion Potential regarding scheduling, programme updates, or other important matters. Medical Information: Inform Motion Potential immediately of any changes to the child’s medical information or health status that could affect their participation in the programme. Attendance: Highlight the importance and benefits of the programme to the child and parent/carer to promote consistent attendance. Notify Motion Potential as soon as possible if the child is unable to attend a session. Feedback: Provide feedback on the programme and child’s progress to help tailor the services more effectively. 5. MOTION POTENTIAL RESPONSIBILITIES Service Delivery: Provide services as described in this SLA and as agreed upon during the referral process. Progressive Customisation: Continuously develop and adjust each programme based on the child’s progress, feedback from the client, and any changes in the child’s needs. Absence Reporting: Report all absences or non-attendance promptly and via the method/s agreed upon as part of the referral process. Regular Updates: Provide regular updates to the client regarding the child’s progress, attendance, and any recommendations for adjustments to the programme. Safeguarding Compliance: Ensure all staff are trained in safeguarding and child protection, have undergone the necessary background checks (e.g., DBS checks), and adhere to relevant policies and procedures. Risk Assessment: Conduct risk assessments for all activities to ensure the safety and well-being of the child. First Aid: Have clear protocols in place for first aid procedures and contact information for emergency services. 6. PAYMENT TERMS Charges: Services are charged at a rate of £55.00 per hour. Fees are inclusive of all costs; no VAT is charged. Invoice and Payment Terms: Clients will be invoiced at the beginning of each month for the upcoming scheduled sessions, with payment due by the end of that month. Invoice Details: Client is required to provide the necessary details for where and to whom invoices should be sent. Payment Details: Motion Potential will provide payment instructions, including bank account details, on the invoice. Billing for Scheduled Sessions: All scheduled sessions are billed regardless of the child’s attendance. However, if at least 7 days’ notice is provided for a cancellation, billing may be waived at our discretion. This policy ensures our ability to plan effectively while accommodating exceptional circumstances where possible. 7. TERMINATION Notice: Either party may terminate an individual programme with 30 days' written notice via email. The termination of a specific programme will only apply to that particular programme and will not affect the validity or continuation of this Service Level Agreement. All other programmes and services covered under this SLA will continue as agreed unless otherwise terminated in accordance with the terms of this agreement. Payment: Payment for services rendered up to the termination date will be required. Charges will continue to be billed as per the agreed schedule until the termination date. 8. EVALUATION AND REVIEW The programme for each child will be reviewed on a termly basis. Progress and development will be assessed in line with the outcomes agreed upon during the referral process and through discussions with the client. 9. INSURANCE Motion Potential maintains comprehensive insurance coverage, including public liability and professional indemnity, to safeguard against risks associated with the services provided. 10. SESSION CANCELLATIONS In the event that a session needs to be cancelled due to unforeseen circumstances, such as staff illness or other emergencies, Motion Potential will notify the client at the earliest opportunity. An alternative arrangement will be made where possible. If an alternative cannot be offered, the client will not be charged for the cancelled session. 11. AGREEMENT By completing this section, you confirm that you are authorised to engage Motion Potential’s services on behalf of the client and agree to the terms outlined in this SLA. The SLA will become active within 7 days of submission, unless changes are required upon review. Your Name First Name Last Name Your Position Your Email Address Today's Date MM DD YYYY Thank you!
